Our Terms and Conditions

TERMS & CONDITIONS

CONTACT US BY:

When writing to us, send to the attention of our Sales Department. Include your customer I.D. number, your name, business name, complete address, telephone number and method of payment.Specify item numbers, quantities and descriptions.

FREE SHIPPING:

1. Orders must be over $400.00 to receive free shipping.
2. Free shipping offer only applies to business addresses in the continental U.S.A.. Alaska, Puerto Rico and  Hawaii are not eligible for "Free Shipping Offer"
   
   

METHOD OF PAYMENT:

1. We accept VISA, MasterCard, American Express and Discover. Have your credit card number ready for quick ordering.
2. COD: Any order less than $500.00 may be sent COD. The customer is responsible for any COD charges billed by the carrier. First time COD orders greater than $500.00 will require cashier's check or money order. Cash or money orders are required for all out of state shipments.
3. Net 30: Closet Hanger Factory offers Net 30 day payment terms to approved customers. A credit application must be completed with the necessary references. Please allow 3-4 weeks for processing. Ask your sales representative for details.
   
   

SHIPPING INFORMATION:

Closet Hanger Factory makes every effort to send your shipment the best way - via UPS, Common Carrier or FOB Factory. All shipping charges, including COD fees, are the responsibility of the customer.

RETURNS:

We will gladly accept any return within 30 days of invoice. Returns will not be accepted without prior return authorization. Returns must be in the original carton, must include a copy of the invoice, and be in new condition as determined by Closet Hanger Factory. All returns are subject to a 15% restocking fee. Special orders, close-outs and used items are not returnable.

DAMAGES:

The carrier is responsible for damage in transit.

1. UPS DAMAGE / FEDEX: If you discover damage after opening package, call UPS or FEDEX for an inspection. Save all packing materials. Do not return package to Closet Hanger Factory yourself.
2. Common Carrier damage: Inspect all merchandise before driver leaves. Note all damages on both your copy and driver's copy of freight claim with the carrier.
3. Concealed damages: After opening package, call carrier immediately for inspection. Save all packing materials. If carrier does not respond within 10 days, contact Closet Hanger Factory's Customer Service Department for assistance. It is important to open all cartons immediately to be eligible to file a freight claim.
   
   

SPECIAL ORDERS:

Closet Hanger Factory will gladly provide pricing on non-stock items. All special Orders must be accompanied by a 50% non-refundable deposit. Special Orders are not returnable.

BACK ORDERS:

Any item not in stock at time of original shipment will be shipped as soon as possible. Separate shipping charges will be billed for each shipment.